The course’s structure upgrades conflict perception of the participants. If you participate, you will be met with the most common and major conflict situations and how to deal with them successfully.
- Perception of conflict
- Analysis of conflict situations
- Conflict diagnosis and conflict resolution
- Conflict-creating and conflict-resolving behaviour
- Helpful conversational techniques for conflict situations
- Evitable and in-evitable conflict situations
- Analysis of case studies
- Conflict within and among groups
- Organisational and structural conflicts
The training „Conflict Management“ addresses upper and middle management from corporates of all sizes and industries as well as management from the financial and public sectors.